Return & Cancellation Policy
Products can be returned within 7 business days of receipt. Once we receive and inspect your return and if the return is approved then the approved returns will be processed within 5-7 business days from the approved date to the original payment method.
Returns:
We want you to be completely satisfied with your purchase from Shivay Astro Gems Stone. If for any reason you are not entirely satisfied with your purchase, we accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
To initiate a return, please contact us at info@shivaygems.com or call us at +91 7888544659 or +91 9355033911 to receive further instructions. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable, and you will be responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Cancellations:
If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request; however, if your order has already been processed or shipped, we may not be able to cancel it.
In the event that we are unable to cancel your order, you may still return the item according to our Return Policy outlined above.
Exchanges:
We currently do not offer exchanges. If you would like to exchange an item, you may return it according to our Return Policy and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to process your request.
Contact Us:
If you have any questions about our Return & Cancellation Policy, please contact us at info@shivaygems.com or call us at +91 7888544659 or +91 9355033911. Our customer service team will be happy to assist you.