Welcome to Shivay Astro Gems Something you love is now on sale!

Privacy Policy

Privacy Policy

At Shivay Astro Gems, we strive to ensure that your exquisite gemstone reaches you swiftly and securely. Once your order is confirmed, we initiate the shipping process promptly to deliver your treasure to your doorstep. Our shipping times vary depending on your location:

 

  • Domestic Shipping (Within India):
    • Estimated delivery time: 3-5 business days
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  • International Shipping:
    • Estimated delivery time: 7-14 business days
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Please note that these delivery times are approximate and may vary depending on factors such as customs clearance and local postal services.

 

For expedited shipping options or any special requests, please feel free to contact our customer service team, and we will do our best to accommodate your needs.

 

Return Policy

At Shivay Astro Gems, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your gemstone, we offer a hassle-free return policy. Here are the details:

 

  • Return Period:

    • You may return your purchase within 30 days from the date of delivery.
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  • Condition of the Item:

    • The gemstone must be in its original condition, unworn, and with all accompanying documentation and packaging intact.
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  • Return Process:

    • Please contact our customer service team to initiate the return process. Once your return is approved, we will provide you with instructions on how to proceed.
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  • Return Shipping:

    • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
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  • Refund Method:

    • Refunds will be issued via the original payment method used for the purchase.
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  • Refund Timeframe:

    • Once we receive the returned item and it is inspected, we will process your refund within 5-7 business days.
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Refund Policy

If you are eligible for a refund, we aim to make the process as seamless as possible. Here’s what you need to know:

 

  • Refund Method:

    • Refunds will be issued via the original payment method used for the purchase.
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  • Refund Timeframe:

    • Once your returned item is received and inspected, we will process your refund within 5-7 business days.
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  • Notification:

    • You will be notified via email once your refund has been processed.
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For any further assistance regarding your refund, please don’t hesitate to reach out to our customer service team, and we will be happy to assist you.

 

At Shivay Astro Gems, your satisfaction is our utmost priority, and we are committed to providing you with a delightful shopping experience.